Frequently Asked Questions

Help Center

Frequently Asked Questions

Everything you need to know about ordering, shipping, and returns. Still have a question? We're here to help 7 days a week.

Ordering & Payment

How do I place an order?

Browse by category or style, add your favorite pieces to the cart, and check out securely. You'll receive an order confirmation by email right away.

What payment methods do you accept?

We accept all major credit and debit cards as well as popular secure express checkout options. Every transaction is protected with 256-bit SSL encryption.

Do you offer a discount on first orders?

Yes! Use code ROYAL10 at checkout for 10% off your first order.

Shipping & Delivery

How much does shipping cost?

Enjoy free standard shipping on all orders over $150. Orders under $150 are charged a flat shipping rate shown at checkout.

How long will my order take to arrive?

Most orders are processed within 1-2 business days and arrive within 5-10 business days. Larger furniture pieces may take a little longer, and you'll receive tracking as soon as your order ships.

Do you ship internationally?

At this time we ship within the United States. We're working on expanding to more destinations soon.

Returns & Refunds

What is your return policy?

We offer hassle-free returns within 30 days of delivery on items in their original, unused condition. See our Refunds & Returns page for full details.

How do I start a return?

Just email our team and we'll guide you through every step. Refunds are issued to your original payment method once your return is received and inspected.

Products & Care

Are your pieces good quality?

Absolutely. We curate furnishings and decor that look and feel far more expensive than they cost, so you can transform any room for less.

Does furniture require assembly?

It varies by product. Each product page notes assembly requirements, and many of our pieces arrive ready to enjoy with little or no assembly.